{"id":36155,"date":"2018-12-03T16:20:19","date_gmt":"2018-12-03T16:20:19","guid":{"rendered":"https:\/\/www.spaziocaffefirenze.it\/customer-service\/"},"modified":"2025-09-09T15:29:17","modified_gmt":"2025-09-09T15:29:17","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.spaziocaffefirenze.it\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<section  class='av_textblock_section av-yriqm-7cb81bef9c7431929d1849159c5230a8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>Support service for our customers<\/h2>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-r7do6-62f510997969d3344261ed8abe745bca\">\n.flex_column.av-r7do6-62f510997969d3344261ed8abe745bca{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-r7do6-62f510997969d3344261ed8abe745bca av_one_half  avia-builder-el-1  el_after_av_textblock  el_before_av_one_half  first flex_column_div av-zero-column-padding  column-top-margin'     ><p><section  class='av_textblock_section av-khbyunzx-9fa08560d19ef9b863b1f4d9c1de6444 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>For information please fill out the form, we will get back to you as soon as possible.<\/p>\n<\/div><\/section><br \/>\n<form action=\"https:\/\/www.spaziocaffefirenze.it\/en\/customer-service\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-hidden   avia-builder-el-3  el_after_av_textblock  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='' ><fieldset><p class='  first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">Name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\"  placeholder='Name*'\/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">E-Mail <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_1\" value=\"\"  placeholder='E-Mail*'\/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">Subject <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_3_1\" value=\"\"  placeholder='Subject*'\/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\" class=\"textare_label hidden textare_label_avia_4_1\">Message <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  placeholder='Message*' name=\"avia_4_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_4_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_5_1\" class=\"hidden \" id=\"avia_5_1\" value=\"\" \/><\/p><p class='   form_element form_fullwidth av-last-visible-form-element' id='element_avia_6_1'><span class='value_verifier_label'>2 + 6 = ?<\/span><input name=\"avia_6_1_verifier\" type=\"hidden\" id=\"avia_6_1_verifier\" value=\"478278678\"\/><label for=\"avia_6_1\">Please prove that you are human by solving the equation <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><input name=\"avia_6_1\" class=\"text_input captcha\" type=\"text\" id=\"avia_6_1\" value=\"\"\/><\/p><p class=' av_form_privacy_check av_contact_privacy_check first_form  form_element form_fullwidth' id='element_avia_7_1'><input  name=\"avia_7_1\" class=\"input_checkbox is_empty\" type=\"checkbox\" id=\"avia_7_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_7_1\">I agree to the terms and conditions laid out in the <a href='https:\/\/www.spaziocaffefirenze.it\/en\/cookie-policy\/' target='_blank'>Privacy Policy<\/a> <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Send\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ciwza-94ebc6b0df332439daf0130f753479f0\">\n.flex_column.av-ciwza-94ebc6b0df332439daf0130f753479f0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-ciwza-94ebc6b0df332439daf0130f753479f0 av_one_half  avia-builder-el-4  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-769sm-1c3ae525123ab6f667873feb7b100f7e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>For <strong>telephone contact<\/strong> you can use +39 338 8627012 active every day from Monday to Friday from 8:30 am to 1:30 pm and from 2:30 pm to 6:30 pm calls are answered as soon as possible.<\/p>\n<p>Our <a href=\"https:\/\/www.instagram.com\/spaziocaffefirenzeroastery\/\" target=\"_blank\" rel=\"noopener\"><strong>Instagram page<\/strong><\/a> can also be used to get help and advice as well as to buy directly.<\/p>\n<hr \/>\n<p>In the event that <strong>a product is out of stock<\/strong> after the order is placed, the customer will be promptly notified by our customer service department by phone or e-mail for possible product exchange or cancellation of the order with immediate refund of the amount paid for the purchase.<\/p>\n<p>Please also note that the <strong>pictures and information within the product sheets<\/strong> are indicative and sometimes may not fully correspond to the actual characteristics of the item, sometimes the manufacturer changes packaging without providing us with information about it.<\/p>\n<\/div><\/section><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36155","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.spaziocaffefirenze.it\/en\/wp-json\/wp\/v2\/pages\/36155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.spaziocaffefirenze.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.spaziocaffefirenze.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.spaziocaffefirenze.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spaziocaffefirenze.it\/en\/wp-json\/wp\/v2\/comments?post=36155"}],"version-history":[{"count":3,"href":"https:\/\/www.spaziocaffefirenze.it\/en\/wp-json\/wp\/v2\/pages\/36155\/revisions"}],"predecessor-version":[{"id":40010,"href":"https:\/\/www.spaziocaffefirenze.it\/en\/wp-json\/wp\/v2\/pages\/36155\/revisions\/40010"}],"wp:attachment":[{"href":"https:\/\/www.spaziocaffefirenze.it\/en\/wp-json\/wp\/v2\/media?parent=36155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}